Remote & On Site Managed Services for JD Edwards Environments

DSS offers a spectrum of Managed Services for clients who seek to offload operational overhead while accessing our specialized skills and industry expertise to maintain and optimize their JD Edwards EnterpriseOne and World solutions. This approach to support has proven successful for companies who wish to keep their maintenance budgets stable and predictable while freeing their resources to focus on mission-critical initiatives.

Managed Application Support

• Enhancements and Customizations
• Report Development
• Application Strategy Consulting
• Support Staff and End-user Training
• End-user Helpdesk
• Upgrades and Net Change Workshops
• Enterprise Application Integration

Managed Technology Infrastructure

• Environments for Data and Logic Objects
• Path Codes for Central Objects
• Data Sources for Data and/or Distributed Processes
• Object Configuration Management (OCM) Mappings
• Object Storage for Central, Package, and Serialized Objects
• Object Deployment to Workstations and Servers
• Server Deployment including both TAM and the new XML Process
• WebSphere Administration related to EnterpriseOne

CIO’s, CFO’s and IT executives have depended on DSS’ reliable and cost-effective suite of Managed Services offerings for years. Clients like Tire Kingdom, Florida Health Administration, IDEX Corporation, Roscioli Yachting and others have taken advantage of the expertise of our consultants, so their own organizations can focus on core activities. The benefits they have achieved include:

• Predictable Implementation, Upgrade, and Maintenance Costs
• Affordable World Class Support
• Reductions in Overtime Expense

Leverage DSS consultants’ knowledge and experience to build an internal knowledge base for your team using proven methodologies. This provides your organization access to best of breed solutions and methodologies without increasing overhead expense. DSS can help your business create a flexible menu of support options that allow your organization to customize its own program and optimize the benefits our Managed Services offerings.